N​atural Healing       Massage​

Policies and Procedures

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Prior to appointment, all clients will be required to read and understand the company policies and procedures.  Signature is required upon reading and understanding the company policies and procedures.

Massage Intention

     Here at Natural Healing Massage, the intention is to provide clients with therapeutic services that are helping with pain, tension in the body, muscle soreness, injury recovery, or relaxation from stress by moving Qi and Blood. Each treatment is designed specifically to the individual, not all treatments are the same. Treatments may or may not be a full body massage, depending on length of time, severity of focus area, or you the client absolutely want a full body massage. Therapist will use different techniques within a session that can include: Tui Na, Deep Tissue, Swedish/Circulatory, Thai, Shiatsu, Foot Reflexology, or Acupressure, not all techniques will be used and no specific technique be performed as a full body massage, such as: Thai and Shiatsu.

       Techniques used are determined upon patient chief/ secondary complaint. In this policy and procedures, it will help guide new and returning clients of arrival time, fee, cancellations, online reservations, scope of practice, client needs and boundaries, and medical conditions. 


New Patient Arrival Procedures 

New clients should arrive at least 5 minutes before the appointment time to ensure that you, the client will receive all the time that is allotted to you and have efficient time to read and fill out paper work.

Sessions time is broken down as follows:

60 minute session

     5 minutes: consultation/undress

     50 minutes: hands on massage

     5 minutes: dress/check out

90 minute session

      5 minutes: consultation/undress

      80 minutes: hands on massage

      5 minutes: dress/check out


Clients can schedule appointments with Nakea by text message, email, or online at nhmbynakea.com.   All massage appointments are by appointment only. 

You, the client must understand that not all chief complaints will be solved on one session, there may need to be continuous treatments and to ensure the patient has consistent treatments, I would suggest booking for all the appointments that they need in the booking time frame to be sure of the time they want. Appointments can be made one month out or/and within two days of the day of treatment the client wishes to have. Clients may contact the therapist through email if they wish to be put on a cancellation list. 

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full" session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.  

If you know your going to be late, Please contact therapist by email, text message, or leave a voicemail- therapist maybe in a session and cannot answer the phone. 

 Cancellation/NO SHOW Policy 


If you need to cancel/reschedule an appointment please contact the therapist within an minimal time of 24 hours to bypass any extra charges- this can be done online, or you can either email, text massage, or leave a voicemail. There is a 50% charge of the appointment scheduled for any NO SHOW AND LATE CANCELLATIONS.

NO SHOW POLICY: Any “no show” appointment will result in forfeiting/automatically redemption of any PrePayments, coupons, & certificates.

For Any Clients (New and Returning), will have an additional charge on the next appointment of 50%  the appointment that was "No Show/Late Cancellation". 

No Show Procedures 

Sickness Policy 

Natural Healing Massage therapist is aware that clients can get sick and does ask for the clients to cancel/reschedule their appointments if they are not feeling well. Therapist will also be inclined to cancel/reschedule appointments with a client if she is not feeling well. Receiving a massage while being sick with a common cold or influenza can worsen your symptoms and can possibly spread to the therapist and other clients. If you have any of these conditions please cancel/reschedule your appointment:

Common Cold, Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping Cough.

Informed Consent 

The intake session provides time for the massage therapist to discuss with the client as in what their goal is with massage treatments and what is the main focus of what is being treated and the history of the complaint.

Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.  

Scope of Practice 

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Licensed Massage Therapists do not diagnose or prescribe for medical conditions. The therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

If you have recently had any injury or surgery, documentation from your medical doctor may be needed and shown to the therapist in order for a massage to be performed.

Cupping, Gua Sha, & Moxa Policy

The benefits of cupping and gua sha is to help pull blood toxins that are deep into the muscle layers causing pain to be brought to the surface layer of the body to be expelled and for new blood to circulate through the area relieving the pain and providing movement of qi and blood.

Moxa is a Chinese herb that is burned to help warm the meridians of the body and move qi and blood. There are different forms of application such as pole moxa and indirect moxa that provides heat to a specific area. The use of moxa in a specific area can cause redness in that specific area being applied to. Moxa has a strong aroma when being burned, if you have any sensitivities to aromas please let the therapist know.

Cautions and Contraindications for cupping, gua sha, and moxa:

Cupping and GuaSha can cause bruise like marking on the body wherever procedure is done. Bruising- like marks usually go away within the same day or at least within 7 days. When markings are still visible it is important to keep the area away from coldness and covered keeping cool air off the area. It may also be a little sore or tender touch in the area applied for treatment of cupping and GuaSha that may last a few days. Please advise therapist of any known blood clotting factors.

Procedure of cupping:

Cups are suctioned to the body with the use of regular massage oil or oil-based liniments that help move qi and blood and give faster relief of the bruise like markings that can possibly appear.

Procedure of GuaSha:

The Therapist will use a flat tool to do a scraping like technique on the skin with the use of regular massage oil or oil-based liniments that help move qi and blood and to give faster relief of the bruise like markings.

Procedure of Moxa: Pole moxa or stick-on moxa are the 2 forms of moxa used. Pole moxa is burned and waved upon the area that is being treated. Stick-on moxa is stuck to the area that is being treated and then burn. Stick-on moxa has a barrier that is protective of the skin; moxa is not directed applied to the skin. 

Respect of Client needs and boundaries 

The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.Please advise the therapist if you need adjustment of pressure, temperature, musical volume, work longer on an area or move on if you request it.

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.

Confidentiality and Conversation 

We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission.

You may choose to talk or not talk during the massage. Conversation will be guided by the client’s direction and will be kept confidential. 

Existing and New Medical Conditions 

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions and any recent injuries that need to be either avoided or excused from a physician that massage treatment may continue. 

Sanitation and Hygiene 

All equipment and linens that come in contact with the client will be cleansed in an approved method.

Before and after each massage, the massage therapist’s hands and forearms will be washed with hot soapy water and a disinfecting solution.

Any breaks in the skin of the massage therapist will be covered with protective coverings.

The client will come to the massage therapy appointment clean. The client will inform the massage therapist of any breaks in the skin, and these areas will be avoided.

Should the massage therapist or the client contract a contagious disease that could be spread during the massage session, such as a cold, flu, or other droplet or airborne infection, each will inform the other. The decision to reschedule will be handled on a case-by case manner. 


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